BRIGHT STEP LEARNING

Certificate refund policy

Learning and assessments are free. Three introductory courses have free certificates and no payment to refund. The other ten offer optional R49 certificates. There is no learning fee to refund.

For paid certificates and R60 confirmation letters, the price and certificate status are shown before checkout. If you are charged twice, cannot obtain a certificate after a confirmed payment, or were supplied the wrong certificate, contact support with your payment reference. Never send full card details.

Our proposed policy is to accept an optional-document cancellation/refund request within 7 calendar days of purchase, including if the PDF has been downloaded. Approved refunds are returned through the original payment route where possible; our target is to initiate them within 7 business days of approval. Bank processing can take longer. These are voluntary service commitments and do not limit statutory rights.

A refunded certificate or confirmation letter will be revoked. Refunds apply to the purchased document type and do not revoke a separately purchased document. Your learning results and free completion record remain. Name corrections are handled by support without requiring a new purchase.

This policy and the provider’s legal details require review before live payments are enabled. Refunds are processed externally and recorded by an administrator in this first version.