Management & Leadership · BEGINNER
Supportive Performance Conversations
Learn supportive performance conversations through extended audio-ready lessons, realistic team scenarios and guided practice. Learning is free; a Certificate of Completion is optional.
What you’ll be able to do
- Apply the workflow: prepare facts and a fair purpose.
- Apply the workflow: explore the performance gap.
- Apply the workflow: agree a practical improvement plan.
- Apply the workflow: conduct the conversation respectfully.
- Apply the workflow: review progress and refer appropriately.
Your course, step by step
- Prepare facts and a fair purpose
- Explore the performance gap
- Agree a practical improvement plan
- Conduct the conversation respectfully
- Review progress and refer appropriately
How completion works
Pass the practice question in every lesson first, then pass four assessment sets in order. Each set has 10 distinct questions and requires at least 80% (8 out of 10). All four must be passed; a high score in one cannot compensate for another. It is open-book and must be your own work. This automated assessment checks course understanding; it does not independently verify identity or workplace competence.
Each set attempt has its own 15-minute window. Starting an attempt counts even if you abandon it. Wait 15 minutes from the start before a retake; after every third attempt of the same set wait 24 hours. Passed sets stay saved. A live attempt can be resumed. Retakes and learning remain free.