Administrative & Office Skills · BEGINNER
Simple Process Mapping
Practise simple process mapping through clear examples, realistic decisions and private activities using fictional information.
What you’ll be able to do
- Apply the workflow: define the process boundary.
- Apply the workflow: capture steps and handoffs.
- Apply the workflow: show decisions and exceptions.
- Apply the workflow: check the map with users.
- Apply the workflow: use the map for improvement.
Your course, step by step
- Define the process boundary
- Capture steps and handoffs
- Show decisions and exceptions
- Check the map with users
- Use the map for improvement
How completion works
Pass the practice question in every lesson first, then pass four assessment sets in order. Each set has 10 distinct questions and requires at least 80% (8 out of 10). All four must be passed; a high score in one cannot compensate for another. It is open-book and must be your own work. This automated assessment checks course understanding; it does not independently verify identity or workplace competence.
Each set attempt has its own 15-minute window. Starting an attempt counts even if you abandon it. Wait 15 minutes from the start before a retake; after every third attempt of the same set wait 24 hours. Passed sets stay saved. A live attempt can be resumed. Retakes and learning remain free.