Digital skills · BEGINNER
Email Basics
Build confidence with clear email subjects, readable messages, attachments and checks before sending.
What you’ll be able to do
- Address and structure a useful email
- Reply, attach files and protect recipient privacy
- Recognise suspicious messages and use safer account habits
Your course, step by step
- Your inbox, your address
- A message people can act on
- Recipients, replies and attachments
- Pause before you click
How completion works
Pass the practice question in every lesson first, then pass four assessment sets in order. Each set has 10 distinct questions and requires at least 80% (8 out of 10). All four must be passed; a high score in one cannot compensate for another. It is open-book and must be your own work. This automated assessment checks course understanding; it does not independently verify identity or workplace competence.
Each set attempt has its own 15-minute window. Starting an attempt counts even if you abandon it. Wait 15 minutes from the start before a retake; after every third attempt of the same set wait 24 hours. Passed sets stay saved. A live attempt can be resumed. Retakes and learning remain free.
About this course
Email is useful when the reader can quickly understand who is writing, why the message matters and what to do next. This course introduces practical habits for everyday messages, rather than assuming you already know the language of an office. Work through short lessons and fictional activities covering a clear subject, the main point, an appropriate tone and the information a reader needs.
Before sending, check the recipient, requested action and attachment. A carefully written message can still cause a problem if it reaches the wrong person or includes an unintended file. You will practise reviewing these details without using real private documents. The course is a starting point for using email more thoughtfully, not a promise of employment or a technical security qualification.
Who this course is for
Adults who are new to email or want a more confident everyday routine.
A practical example
Suppose you need to ask a community organiser where to collect learning materials. A subject such as “Collection details for Saturday’s session” is more informative than “Hello”. In the message, identify the session, ask the specific question and provide a suitable reply route. Before sending, check that the address belongs to the intended organiser.
If you mention an attached list, check that the correct fictional practice file is actually attached and contains no unrelated information. Then read the message once from the recipient’s point of view: could they answer without asking what you mean?
Try your own fictional version, then enrol to work through the lessons, practice and assessments. Use this unmarked example to explore the skill before working through the course activities.
Continue building the skill
- Workplace Communication · Optional certificate R49
- Digital Safety Essentials · Optional certificate R49