Administrative & Office Skills · BEGINNER
Customer Records and Service Follow-Up
Record enquiries accurately, manage service commitments, prepare helpful handovers and protect customer information.
What you’ll be able to do
- Record the customer’s need and an appropriate case reference.
- Prioritise enquiries using impact, urgency and agreed responsibility.
- Record update commitments and keep customers informed accurately.
- Transfer the necessary context and decisions through approved routes.
- Confirm the recorded outcome and identify useful process improvements.
Your course, step by step
- Capture a clear enquiry
- Triage and assign responsibility
- Track promises and follow-up
- Escalate and hand over cases
- Close and learn from cases
How completion works
Pass the practice question in every lesson first, then pass four assessment sets in order. Each set has 10 distinct questions and requires at least 80% (8 out of 10). All four must be passed; a high score in one cannot compensate for another. It is open-book and must be your own work. This automated assessment checks course understanding; it does not independently verify identity or workplace competence.
Each set attempt has its own 15-minute window. Starting an attempt counts even if you abandon it. Wait 15 minutes from the start before a retake; after every third attempt of the same set wait 24 hours. Passed sets stay saved. A live attempt can be resumed. Retakes and learning remain free.