Administrative & Office Skills · BEGINNER
Business Email and Calendar Organisation
Manage workplace inboxes, action requests, schedule meetings across time zones and maintain clear follow-up records.
What you’ll be able to do
- Identify actions, deadlines and responsibilities in incoming messages.
- Use a simple filing and retrieval routine without losing action commitments.
- Create clear events with the right date, time and attendance details.
- Communicate schedule changes and prepare the information participants need.
- Share suitable access and check that important commitments are followed through.
Your course, step by step
- Separate messages from tasks
- Organise and find messages
- Schedule dependable calendar events
- Manage changes and meeting preparation
- Review access and close communication loops
How completion works
Pass the practice question in every lesson first, then pass four assessment sets in order. Each set has 10 distinct questions and requires at least 80% (8 out of 10). All four must be passed; a high score in one cannot compensate for another. It is open-book and must be your own work. This automated assessment checks course understanding; it does not independently verify identity or workplace competence.
Each set attempt has its own 15-minute window. Starting an attempt counts even if you abandon it. Wait 15 minutes from the start before a retake; after every third attempt of the same set wait 24 hours. Passed sets stay saved. A live attempt can be resumed. Retakes and learning remain free.